Getting into the Freshdesk ticketing system at CMP

Need Assistance? We're Here to Help.

If you need support from one of our departments at CMP, you're in the right place. To ensure your request is directed to the appropriate team and resolved efficiently, you'll need to submit a support ticket. Here's how to get started:

Step 1: Determine the Appropriate Department

Before submitting a ticket, identify which department best addresses your issue. CMP has several support departments, including:

• Human Resources

• Payroll

• Data

• Technology

• Facilities

• Purchase requests from Central Administration for Technology and Facilities (e.g. laptops, monitors, desks or chairs)

To help you decide, we recommend reviewing this guide: Which CMP Department Should I Contact?
Tip: Bookmark this page rather than printing it—we regularly update it with new information.

Step 2: Log into the Ticketing System

Once you’ve identified the correct department:

1. Navigate to: https://cacmp.freshdesk.com/support/home

2. Click “Login” in the upper-right corner (no need to sign up).

3. On the login screen, select “Continue with Google.”

You’ll then be logged into the CMP Support Portal.

What You Can Do in the Support Portal

• Browse Knowledge Base Articles (Please note: this is a work in progress, but we encourage you to explore)

• View Your Existing Tickets via the "Tickets" button

• Submit a New Ticket

• Search all tickets and knowledge base articles for possible solutions

Step 3: Submit a Ticket

1. Select the department you need from the dropdown list.

2. A department-specific form will appear—all fields are required.

3. Complete the form and click “Submit.”

Once submitted, you’ll receive a ticket number and an email confirmation. A support representative from the appropriate department will follow up with you as soon as possible.